FAQ's

FAQ's

How do I know if I am ordering the right keys for my shed?

Our replacement keys are compatible with locks that have a MK1 stamped on the locks. If you are still unsure, give us a call at 615-823-7100 or email us at info@shed-supply.com

How do I know what DIY Aluminum Ramp Kit to order?

Our DIY Ramp Kits are one of our popular products! To know ensure you are getting the right ramp kit you will need to measure your shed or building opening. Most common sizes are 48", 60" and 72". Needing help building your DIY Ramp Kit? Below is a link to a video to help you build your own ramp. DIY Ramp Kit For Sheds

I used the wrong address on my order, can I still change it?

Of course! Email us or call us as soon as possible to get the shipping address changed before we ship you order out. It is a lot more difficult to change the shipping address after it is shipped

I no longer need what I bought, how can I return it?

We can send you a return label for you to ship your order out to us. Once we receive the package and ensure everything is there, we can refund you your order. Return label cost will be deducted from the total refund amount

My package hasn't delivered yet, what's going on?

We want to make sure you get your package delivered on time and safely. We ship our orders the following business day. Please be aware that shipping carriers can experience unexpected delays. Once your package is picked up from a shipping carrier, it is out of our control if there are delays. Please let us know if you you have a missing or damaged package 

I need help ordering a certain item from the website but don't know how, can you help me?

Yes we can! You can place an order through the phone if you are having trouble ordering online. We do not accept checks. Debit or Credit transactions only.